Ongoing Support Services
Maintenance, hosting, performance optimization, and incremental improvements. Retainer arrangements for businesses that need reliable, ongoing development support.
Your Website Never Stops Working
A website isn't a one-time project—it's an ongoing asset that needs attention. Security patches, performance tuning, content updates, and new features all require expertise. But hiring a full-time developer doesn't make sense for most businesses.
Our retainer arrangements give you access to professional web development support without the overhead of a full-time hire. We handle the technical work so you can focus on running your business.
What's Included
Security Updates
WordPress core, plugin, and theme updates applied promptly. Security patches tested in staging before deployment to prevent compatibility issues.
Performance Monitoring
Ongoing performance tracking with monthly reports. We catch slowdowns early and optimize before they impact your users or search rankings.
Content Updates
Text changes, image updates, and new page creation. Need to update pricing, add a team member, or publish a new case study? We handle it.
Bug Fixes
When something breaks, we fix it. Priority response for critical issues that affect your business operations or customer experience.
New Features
Incremental improvements and new functionality. Add features as your business grows—without starting a whole new project each time.
Technical Consulting
Strategic guidance on technology decisions. Whether you're evaluating new tools or planning a major update, we provide expert perspective.
Why a Retainer?
Predictable costs
Fixed monthly investment instead of surprise invoices. Budget confidently knowing exactly what your web support costs. No nickel-and-diming for small requests.
Priority response
Retainer clients get priority scheduling over one-off project requests. When something's urgent, you're not waiting in line behind new prospects.
Someone who knows your site
No onboarding delay every time you need help. We already understand your codebase, your hosting setup, and your business goals. Faster turnaround on every request.
Proactive maintenance
We catch problems before they become emergencies. Regular maintenance prevents the "website is down" panic calls that cost more to fix reactively.
Continuity and consistency
Same team, same standards, same communication style. No re-explaining your preferences or rebuilding trust with a new agency every time you need work done.
Strategic partnership
We become invested in your long-term success. We'll proactively suggest improvements and flag potential issues because your success directly benefits both of us.
How It Works
1. Assessment
We review your current site, hosting setup, and typical support needs. Based on this, we recommend a retainer level that fits your requirements.
2. Agreement
Simple monthly agreement with clear scope and expectations. No long-term contracts—continue month-to-month as long as we're delivering value.
3. Ongoing Support
Submit requests via email or a shared task board. We handle prioritization, scheduling, and delivery. Monthly check-ins to review completed work and plan ahead.
Let's discuss your support needs and find the right arrangement for your business. No pressure, no long-term commitment required.
Who This Is For
Our support retainers work best for businesses with established websites that need consistent attention but don't have (or want) in-house technical staff. If you're frequently asking "who can help me with this?" for web-related tasks, a retainer probably makes sense.
Common scenarios: growing companies outpacing their original website, marketing teams that need quick content updates, operations teams managing web-based tools, and business owners who want their website handled without thinking about it.